Effective Date: 04/10/2025

Welcome to Trust Gorilla. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using Trust Gorilla’s website or services, you acknowledge that you’ve read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.

2. Description of Services

Trust Gorilla provides reputation management tools and services that help businesses collect customer reviews, respond to feedback, and boost their online presence.

Features may include (but are not limited to):

Automated review requests, Private feedback collection, CRM integrations, AI-generated review responses, Social media sharing of 5-star reviews.

We reserve the right to update or modify services at any time without prior notice.

3. Account Registration

To access certain features, you may be required to:

Create an account, Provide accurate and current information, Maintain the confidentiality of your login credentials.

You are responsible for all activity under your account.

4. Subscription and Payments

Trust Gorilla operates on a subscription-based model. By subscribing, you agree to:

Pay applicable fees (monthly or annually), Provide a valid payment method, Allow automatic renewals unless canceled before the renewal date.

We offer a 14-day free trial and a 30-day money-back guarantee for new users. Terms may vary by plan.

5. Cancellation and Refund Policy

You may cancel your subscription at any time from your account dashboard. If you’re not satisfied, you may request a full refund within 30 days of your first payment. No refunds are provided after this period.

6. User Responsibilities

You agree to:

Use Trust Gorilla in compliance with all applicable laws, Not use the platform to send spam or harass customers, Not upload malicious code or engage in unauthorized access, Not resell, duplicate, or reverse engineer any part of the service.

7. Intellectual Property

All content, branding, logos, graphics, and software on this website are the property of Trust Gorilla or its licensors. You may not use, copy, or distribute any materials without express written consent.

8. Termination

We reserve the right to suspend or terminate your access at our discretion if:

You violate these terms, You engage in abusive or fraudulent behavior, You fail to pay subscription fees.

9. Disclaimers

Trust Gorilla is provided “as-is” and “as available.” We make no guarantees regarding:

Increased review volume or improved rankings, Platform uptime or error-free operation, Compatibility with third-party platforms or systems.

10. Limitation of Liability

To the maximum extent permitted by law, Trust Gorilla and its affiliates shall not be liable for any:

Indirect or consequential damages, Loss of data, profits, or business, Claims arising from your use or inability to use the service.

11. Governing Law

These Terms shall be governed by the laws of the State of Iowa, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Iowa.

12. Changes to These Terms

We may update these Terms at any time. Continued use of the site or services after changes means you accept the updated terms.

13. Contact Us

For questions about these Terms, please contact us at: [email protected]